Your customers
No matter how your customers choose to buy from you, the right technology allows you to offer them a faster, smoother and more enjoyable experience that keeps them coming back. As customer expectations of your in-store and online shopping environments evolve and blur, Daisy helps you blend technologies together in a way that takes personalisation to a whole new level.
Can customers connect with you by whatever means they choose, fully confident that they’ll feel known, recognised and valued? Unified Communications, enhanced with omni-channel contact centre functionality, ensure your people are available via phone, email, chat, social media and even video conferencing. They’ll also have fingertip access to each customer’s data and purchase history, as well as vital product information like pricing and availability – whether through a call centre interface or an in-store tablet.
Cloud-enabled features like intelligent call routing and natural language self-service help to make your service even more seamless, while AI algorithms make each interaction more intuitive and personalised than the last.
To consistently deliver the exceptional experience customers crave, you need a truly agile and powerful infrastructure. In most cases, legacy hardware just won’t cut it. With a scalable, elastic cloud environment, your systems, applications and data talk effortlessly to each other, enabling employees and customers to access and share information quickly and easily, in-store and online.
Cloud-based services also provide unprecedented flexibility to scale capacity up and down to meet periods of increased demand. Meanwhile, Daisy CloudBridge allows you to create a bespoke, multi-cloud infrastructure that meets the unique needs of your retail operation.
Your people
The profile of the retail workforce is changing, with an overall fall in employee numbers and a growing proportion of highly qualified workers. A robust tech plan will be vital in empowering your people to do their best for customers while creating a working environment that attracts and retains the very best. With high-end digital skills likely to come at a premium, working with an experienced technology partner can help you make it a reality.
Robust mobile communications are increasingly a must-have for retailers. As well as enabling hyper-efficient communication from any location, they allow you to realise the full collaborative power of your unified communications, along with a range of transformative mobile applications.
Choose between full-service Mobile Device Management and our Bring Your Own Device option, which lets employees access your network in total security with their own tablet or smartphone. Alternatively, for a whole new level of business agility, let Daisy WorkPlace turn each employee smartphone into a full-service extension of your office IT environment.
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Productivity and efficiency
In an ultra-competitive sector where customer loyalty can never be taken for granted, being able to adapt and upgrade your technology quickly is vital. Supply chains, logistics and other core activities must be constantly monitored to optimise cost and efficiency, while legacy solutions are almost guaranteed to hold you back. Daisy can help you blend the right technologies to make your business more “joined up” and cost-effective than ever.
If project-critical information is fragmented between different departments, misunderstandings and delays are more frequent and things take longer to happen. An effective Unified Communications strategy brings your people and information together naturally and efficiently, combining talent, ideas and action to powerful effect. Tools like Microsoft Teams allow staff to communicate in real time from any location by voice, instant messaging or video. As a result, travel costs plummet and decision-making is faster and better informed.
If you take on seasonal workers, their induction and training can all be provided on-site through an iOS or Android device equipped with Mitel MiCollab, maximising productivity from the outset.
Through enabling the use of more efficient network transport such as SIP Trunking and intelligent call routing can help boost productivity and reduce costs.
A robust mobile strategy, with swift access to the necessary hardware, makes your business more agile. By equipping fleet drivers with the right devices, you can monitor inventory in real time and empower customers to track their own orders. Mobile-enabled store teams can access customer details, product information and stock levels instantly without leaving the shopper’s side. Mobile call recording, meanwhile, helps you uphold service standards and ensure regulatory compliance.
But that’s not all. An emphasis on mobile tech allows you to quickly set up new branches and pop-up stores, trusting Daisy’s supply-chain services to provide all necessary equipment, including PCI-compliant mobile point-of-sale.
Security and resilience
Protecting your customers’ personal and financial data is a core priority, as is being able to stay open and trading come what may. Our experts can help you assess your individual risk landscape and keep your systems backed up and running whatever the threat – from system or hardware failures to online fraud, cyber-attacks and natural disasters.
Daisy WiFi Protect, our security filtering system, gives you peace of mind that anyone (be it staff or guests) will have a safe experience when using your WiFi. This DNS-based system detects and blocks network threats and allows you to decide which content can be accessed and what should be blocked (potentially including competitor websites).
A period of unwanted downtime, however short, can have serious implications. With Daisy, you’ll have the solutions in place to get yourself up and running again at maximum speed in the event of site loss, service outage, user error, app corruption or malicious attack.
Our class-leading Backupservice ensures your critical data is replicated offsite and held in an uncompromised, recovery-ready state, ready for instant re-set. Meanwhile, Safe Haven provides an alternative secure location (including employee workspace) if one of your back-office sites is compromised. Swift, comprehensive break-fix services are available for your hardware and, if your network footprint is large and sophisticated, our FlexConnect tool allows you to reconfigure connectivity and minimise the impact of an outage in one area.
"Following the upgrades from Daisy, we have experienced a significant improvement in reliability across all of our stores. It means that we can operate more efficiently across the business, safe in the knowledge that the network connection won’t let us down."
Ian Pulsford, Head of IT Services at The Entertainer
"Moving away from traditional phone handsets to softphones for Microsoft Teams was a major part of our strategy as an organisation to become flexible, agile and collaborative – work on anything from anywhere with anyone and that includes accepting phone calls on the move."
Ricky Harding, Head of IT Service Delivery and Infrastructure, Mothercare Global Brand.
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