Unified Communications

Communicate and collaborate simply and effectively with your customers


Fixed-line telephony, mobile, messaging, contact centre solutions and apps fused into one solution that help to drive business growth and customer satisfaction. Delivered either in the cloud or on your premises, with hosted UC you can combine your on-premises and hosted UC solutions, so you get the best of both worlds. Priced either per-user per-month, or as one-off payments, Daisy Unified Communications can improve productivity and employee wellbeing, as well as saving your business valuable time and money.

Our Solutions

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Unified communications reduces costs in many ways, including:

  • Enabling the use of more efficient network transport, such as SIP trunking and intelligent call routing.
  • Reducing travel costs and replacing face-to-face meetings with web collaboration.
  • Minimising or even eliminating time wasted from unsuccessful contact attempts.
Not necessarily. Some legacy Private Branch eXchange (PBX) solutions centralise the voice and UC server platform to enable UC capabilities, including mobility. However, this is provided there is desktop internet access. This approach is ideal for organisations migrating or evolving gradually to a full IP-based solution. IP and UC are distinct technologies – just because a phone system is IP-based does not necessarily mean it is UC-enabled.
With some capabilities such as web collaboration and video conferencing, non-subscribers can participate in your unified communications session. In addition we are able to deliver homeworker solutions that can utilise public broadband, allowing flexible working for your employees.
Depending on your organisation’s particular communications needs, you can choose from on-premises UC solutions, hosted UC or a best-of-both-worlds hybrid UC solution.

  • On-premises UC solution: On-premises provides full control over a unified communications infrastructure. Exploiting existing on-premises resources, such as virtual servers, allows you to install and secure full control over a UC solution, helping reduce costs and provide reassurance that all company data is kept within your organisation. An on-premises option provides the flexibility synonymous with UC solutions, coupled with high resilience and high availability.
  • Hosted UC solutions: A hosted UC platform removes the burden of having to maintain hardware on site and allows you to have the same UC features through a private or public cloud. Offering the same flexibility of a hardwired infrastructure, it provides great ease of use, anywhere-anytime connectivity and can scale up or down as your business requires.
  • Hybrid UC solutions: Combine your on-premises and hosted UC solutions and get the best of both worlds.
With Microsoft 365 subscription plans you get the fully-installed Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. You can install Microsoft 365 across multiple devices, including PCs, Macs, tablets and mobile devices. When you have an active Microsoft 365 subscription, you always have the most up-to-date version of the Office applications. Learn more about Microsoft 365. Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.
Yes. Documents that you have created belong only to you. You can choose to store them online on OneDrive or locally on your PC or Mac.
Yes. Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Microsoft 365, Office 2013, and Office 2016 applications can open earlier versions of office documents without any additional action.
No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the versions may be different from those available for PC users.

"Today, to manage the built environment effectively, you have to digitise it in some way. We’re training drone pilots to give us digital images of areas… putting GoPro cameras on the front of trains to survey lines. It’s becoming much more of a digital environment. For us, it’s about using tools to get a better view or control of scope and scale."
Bill Price, Systems and Technology Director at Costain


Unified Communications tailored to your business

Daisy understands the business challenges of reducing costs, improving efficiency, driving customer engagement and increasing sales – all while addressing cybersecurity concerns. We work with you to design bespoke solutions to meet your needs, offering both private and shared environments.

We have all of the skills in-house. We can utilise our network, our data centres and our fully-skilled engineers across the UK. As preferred suppliers on many PSN frameworks, we’re experienced in public sector deployments too.

We can help you to adapt to change at pace by providing simple pricing and technical expertise so that you can make more informed decisions to maintain your competitive edge, meet evolving customer needs and provide future-proof technology that will open up new opportunities.

Working with the best to deliver the best


Talk to one of our specialists.
Call us on
0344 863 3000