Direct Routing for Microsoft Teams

Enabling calling from your Microsoft Teams environment

Get in Touch

There are over 7 million Microsoft 365 licences in the UK and 92% of Microsoft Teams users don’t have the ability to make external calls. If you’re worried about Microsoft Teams calls being costly and inflexible, you don’t have to be.

Daisy Direct2 Microsoft Teams is designed to address a need for a secure and flexible modern workplace. Businesses can collaborate with their teams and serve their customers from any location and on any device.

Daisy can work with you to support your migration planning, implementation, support and end-user training services for Microsoft voice and conferencing functionality, Microsoft Teams integration into an existing on-site or cloud PBX, or even a complete phased telephony migration to the cloud. Having more than 20 years of experience developing, supporting and integrating with PBX systems, our team of experts can tailor the solution based on your unique business requirements. To learn more about Direct2 for Microsoft Teams click here >

Cost effective – you can use your existing Microsoft 365 license costs

Direct Routing for Microsoft Teams allows you to maximise existing Microsoft 365 license costs with per-user pricing – simple and intuitive for any Microsoft Teams user. There are two licence packages which enable users to access Direct Routing via Microsoft Teams. It allows users of Microsoft Teams with an E3 + Microsoft 365 Business Voice without Calling Plan licence or an E5 licence to make calls. Daisy will ensure a seamless transition when connecting any Microsoft Teams user to voice, whether you are migrating from an onsite PBX, an alternative VoIP product or Skype for Business.

How Direct Routing for Microsoft Teams works

Direct Routing for Microsoft Teams is built as a bespoke dedicated architecture specifically for Microsoft Teams. It is not sweating an existing architecture or product set. It is a stand-alone deployment using Microsoft compliant session border controllers which are embedded within the Gamma network. There are triple entry points into Microsoft to support one capacity into the Azure network which provide multiple points of resilience. Direct Routing for Microsoft Teams has built resilience and high availability as core aspects of the architecture.

Click here to read our full guide on Direct Routing >>

Direct Routing Microsoft Teams


  • No CapEx or set up costs
  • No need to buy hardware or virtualised software
  • A cloud delivery on a per-user basis
  • Flexible, cost effective call bundles
  • High availability means a highly resilient architecture
  • SIP Trunk Call Manager automatically built-in
  • Added Business Continuity functionality
  • Easy administration of your number estate

A trusted Microsoft partner

Daisy is a Microsoft Gold partner and CSP, with seven specific accreditations across the various elements of the server and desktop portfolios. As one of the UK’s largest telecoms providers, not only can we deploy Microsoft 365 licenses for our customers, we can also provide project management and professional services – ensuring a seamless transition when migrating any voice user to Microsoft Teams phone system, whether you are moving from an onsite PBX, an alternative VoIP product or Skype for Business.

Our experts will work with you to address everything from migration planning to end-user training and support for your new unified communications solution.

Working with the best to deliver the best