Protect what’s most important to your business and recover from any disruptive event
Availability services keep your organisation resilient, available, and recoverable at every stage of your digital journey. As well as delivering industry-leading business continuity, we also add value to your business-as-usual. This flexibility is ‘built-in’ to our services. It means you can manage peaks in demand, staff training, testing, and development of modern technology, and so on.
Work Area Recovery (WAR)
Standby infrastructure with 5,600 always-ready replacement positions available across the UK, IT replacement services, mobile and data centres support and more.
Physical IT delivered to your door, with help and support from experienced business continuity engineers.
Data Protection and Recovery
Disaster Recovery as a Service (DRaaS) incorporating cloud and virtual options for resilience, data backup, storage, and protection.
Operational Resilience Planning & Management
Incorporating BC planning, consulting, and IT Service Continuity, with award-winning BC Software and industry-leading advice and support.
Having your people and data connected is essential for day-to-day business. This is often difficult in the event of a business interruption. But with a Daisy data centre you can make sure they remain connected, no matter what.
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Here are some examples:
- Leading UK pub enterprise achieves assured data availability and huge cost savings for data protection
- Aerospace component manufacturer reduces its recovery time objective (RTO) to one hour
- City investment management company adds resilience to its new storage platform implementation
- Scottish engineering company minimises data loss and improves recovery time
- UK’s largest dental insurance provider consolidates six solutions to one for data protection and recovery, significantly reducing their RTO times as well
- UK re-insurance business takes recovery time from 72 to 9 hours
- Staff at an entrepreneurial asset management company use FlexPlace to avoid disruption from on-going rail strikes
- Leading financial services company uses FlexPlace to handle unprecedented call levels to manage seasonal demands
- BCMS: Business Continuity Management System – Part of the overall management system that establishes, implements, operates, monitors, reviews, maintains and improves business continuity.
- BCP: Business Continuity Plan – Documented procedures that guide organisations to respond, recover, resume and restore to a pre-defined level of operation following disruption.
- BIA: Business Impact Analysis – The process of analysing activities and the effect that a business disruption might have on them. This is a detailed piece of work that helps an organisation understand what is critical to the business, what those critical things depend on and how long you can be without them before the impacts become unacceptable.
- MBCO: Minimum Business Continuity Objective – A minimum level of service and/or products that is acceptable to the organisation to achieve its business objectives during a disruption.
- MTPD: Maximum Tolerable Period of Downtime – The time it would take for adverse impacts which might arise as a result of not providing a product/service or performing an activity, to become unacceptable.
- RTO: Recovery Time Objective – Applications, or functions must be recovered after an outage within this timeframe to stop unacceptable impacts occurring.
- RPO: Recovery Point Objective – The point in time to which data is restored and/or systems are recovered after an outage. Think of this as a backup schedule for data in IT systems.
ISO 22301:2012 definition: “The capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”.
Operational Resilience looks at the wider picture of what could prevent you from continuing operations such as risks, change management, suppliers, market conditions etc. Importantly, Operational Resilience is the organisations ability to ‘absorb’ the impacts caused by a disruptive event, and ‘continue’ operations to an acceptable.
BCI definition: “Ability of an organisation, staff, system, telecommunications network, activity or process to absorb the impact of a business interruption, disruption or loss and continue to provide an acceptable level of service”.
Put simply, a Business Continuity plan (BC Plan) looks at recovering business processes/services etc. A Disaster Recovery plan (DR Plan) looks at recovering technologies such as IT/Telephony/Data/Connectivity systems etc. BC Plans are business focussed; DR plans are IT focussed.
Do you have plans in place for data protection, crisis management, IT disaster recovery or business continuity, to enable you to cope if your business has a cyber or other business threatening incident? Are these plans kept up to date and have they been tested? Do people understand their roles within them?
Having the correct plans in place, that are regularly tested will ensure that your business, systems and data are resilient if a disaster strikes and help your organisation to survive a disruptive event.
Our planning, consulting and data protection and recovery services address all the fundamentals that you need to cover in order to achieve operational resilience. Current state assessments, crisis management exercises, operational planning and consultancy services simplify the overhead, regulatory, legal, audit and insurance compliances required by modern businesses.
There are many providers who can help with different elements of operational resilience, but as the market has increasingly condensed over the years, Daisy is the only UK-wide, full-service business continuity services provider in operation. We are also one of the UK’s leading managed services providers with IT, cloud and communications expertise, which sets us apart from any other organisation in our ability to deliver end-to-end solutions.
This does not mean that a remote or hybrid working strategy is doomed to fail. Remote and hybrid working is completely possible long-term. However, it is important that businesses ensure that their operational resilience strategy is adapted to include the working from home environment. This is especially true from a data, cyber security and risk perspective, particularly as staff may also need to transport confidential material and laptops more frequently in a hybrid arrangement.
You can read more on this topic here.
"Daisy’s backup solution has enhanced the way we manage and monitor our IT backup & recovery strategy on an everyday basis."
Lak Singh, Database Administrator, IT Services and Solutions, West Brom
Operational Resilience tailored to your business
We know that one of your biggest challenges is to have suitable continuity and resilience services that protect your organisation, help it meet regulations, and have them support and enable digital opportunities.
Whether this is a complete digital transformation or adopting technology that enables new opportunities, you need to be able to adapt at pace to maintain your competitive edge and meet evolving customer needs.
That’s why Daisy delivers availability services that meet the requirements of mid-market, corporate, public sector, and enterprise customers across every industry.
Our Business Continuity Awards
Best Contribution to Continuity and Resilience 2023
Business Continuity Management Planning Software of the Year 2023
Business Continuity Management Planning Software of the Year 2022
Most Effective Recovery of the Year 2021
Business Continuity Management Planning Software of the Year 2021
Business Continuity Consultant of the Year 2020
- Best Contribution to Continuity and Resilience 2023
- Business Continuity Management Planning Software of the Year 2023
- Business Continuity Management Planning Software of the Year 2022
- Most Effective Recovery of the Year 2021
- Business Continuity Management Planning Software of the Year 2021
- Resilience in Infrastructure and IT Service Continuity 2020
- Business Continuity Management Planning Software of the Year 2020 – highly commended
- Business Continuity Consultant of the Year 2020 at European BCI Awards, for Eugina Pierre
- Continuity & Resilience Consultant of the Year 2019 at European BCI Awards, for David Davies
- Business Continuity Management Planning Software of the Year 2018
- Excellence in Business Continuity in Industry (with HomeServe) 2018
- DRaaS Award at CIR Business Continuity Awards 2017
- Continuity & Resilience Consultant of the Year 2017 at European BCI Awards, for Petra Morrison
- Business Continuity Management Planning Software of the Year 2016
- Most Innovative Product 2016 at CIR Business Continuity Awards for our Plans in your Pocket mobile app
- Hybrid Partner of the Year at 2015 Asigra Global Partner Awards
- Most Desirable Cloud Backup Expertise at 2015 Asigra Global Partner Awards
- Business Continuity Provider of the Year 2014 (product) at European BCI Awards, for our Virtual Disaster Recovery Platform
- Cloud Services Provider of the Year 2014 at CIR Business Continuity Awards
- Best Endpoint Cloud Backup and Recovery Implementation at 2014 Asigra Global Partner Awards, for Cloud Backup & Recovery for Mobile Devices
- Most Innovative Product highly commended at the 2014 Global BCI Awards, for Quickstart