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CSM Portal

When it comes to customer service, Daisy is passionate about moving away from the reliance on inboxes. That’s why our CSM Portal delivers a superior customer experience and makes interacting with us easier than ever - whenever you need us.

Not only that, our knowledge articles, tools within out Service Request Catalogue and the ability to raise tickets via the portal gives you everything you need to self-serve and most importantly helps deliver fast resolution and fulfillment.

CSM Portal

Why CSM Portal?

Cases created immediately and provide a trackable reference number - meaning no more waiting for emails to be responded to
The configurable portal to allow users across your business to track cases, view updates and add responses
Case updates are provided in a simple, clear interface - removing the need for complex email trails across multiple people
Receive email notifications as standard – never miss an update whether you’re the case creator or a member of the easily-manageable watchlists
24/7 access to self-service and knowledge - why wait for our support team to respond when the answers can be provided immediately to help you keep working?
Skills-based case routing – tickets are routed to the right people to help you solve your issues or queries
No more back and forth – the portal guides users to provide optimum information based on products and services. No more chasing further information slowing down our ability to serve
A fully-responsive portal which can be accessed on any device allowing users to stay informed in the office, and on the move

Sign up to CSM Portal today to take advantage of all it has to offer.

Company already registered? Speak to one of your company administrators to obtain your Company Code and self-register here today.

Myaccount Portal

Analyse bills, set up alerts, manage cost centres. Log and track faults and service requests, plus self-manage your mobile devices – barring, SIM activations, replacement SIMs and more.

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Complete our rehearsal request form – designed to allow you to give the minimum information required to ensure the correct resources are made available by Daisy for your successful rehearsal.

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We are committed to providing you with outstanding customer service and we want to ensure that we listen to our customers.

Talk to us | 0330 024 3333