Daisy’s Microsoft Application Support services provide end-to-end solution development and support capabilities across the Microsoft Dynamics 365 and Power Platform.
Microsoft Application Support Overview
Daisy has partnered with Cloud9 Insight to provide end-to-end capability across Microsoft Dynamics 365 and Power Platform.
Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based customer relationship management (CRM) and enterprise resource management (ERP) platform delivering operational excellence and creating more engaging experiences for your customers. The platform contains five modules: Sales, Customer Service, Project Operations, Field Service and Marketing.
Microsoft Power Platform
The Microsoft Power Platform is a suite of applications to empower your organisation to develop systems and tailor them to meet your specific requirements without requiring in-house developers to write bespoke software. It is made up of the applications below:
For the design and initial configuration of Microsoft Dynamics 365 and Power Platform, we follow a trusted Microsoft implementation methodology.
Microsoft Gold Partners
Customers will benefit from not one but two Microsoft Gold Partners. Plus Daisy is one of very few providers to have as many as 14 out of 18 Microsoft Gold competencies.
What Microsoft Application Support has to offer:
- Access to a team of certified, friendly consultants
- Skilled and experienced service desk for efficient handling and resolution of application support queries
- Access to training for enhancing end users and super user skills
- Execution of config changes in line with best practice
- Access to minor configuration changes
- Unlimited “how do I questions?”
- Access to the latest product and licensing updates and new features
- Lower cost than having an internal CRM manager resource
- Regular service reviews to make sure you are getting the most out of your investment
- Skills and expertise of a partnership with a Microsoft Gold Partner
Microsoft Applications Support service delivery includes:
- Access to certified consultants
- Skilled and experienced service desk for efficient handling and resolution of application support queries
- Increased alignment of technology across your business
- Operational excellence
- More engaging customer experiences
- Systems that are tailored to your specific requirements without the need for developers
Ask The Expert
Dynamics 365 is a cloud-based Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) platform and Power Platform is a suite of helpful applications that spans Office 365, Azure, Dynamics 365 and further standalone applications.
Experience is paramount! Our developers have worked on more than 800 deployments and understand how to scope and deliver a successful solution to fit your specific needs.
Ongoing support from a subject matter expert is key to ensuring post-development changes are considerate of the entire application ecosystem and don’t have any unexpected impacts on other areas.
Daisy’s subject matter experts will hold an annual optimisation review with you to communicate updates, discuss benefits and plan how to take best advantage of the applications and their features.
- 24/7 support – access to a team of certified, friendly consultants with unlimited ‘how do I?’ questions
- Flexibility – providing the right level of support for your requirements and budget
- Performance driven – regular service reviews to ensure you are getting the most out of your investment
- Accuracy – ensuring you are up to date with any product and licensing updates and new features
Technical Configuration Support
- Execution of config changes in line with best practice
- Twice monthly application updates
- Twice annual post-upgrade reviews
- Annual optimisation review for product updates and new features
Service Desk and Training Support
- Incident and service request management
- Unlimited "how do I?" questions
- Ad-hoc training
Enhanced Support Options for Dynamics 365
- Marketing automation support
- Add-ons support
- Integration support
- Power app portal and website integration
- Project operations and field service modules support
To find out more, speak to one of our specialists on 0344 863 3000.
Why Daisy?
Multi-discipline subject matter experts – Daisy has been a Microsoft Gold Partner for more than 20 years. We are one of very few providers to have as many as 14 out of 18 Microsoft Gold competencies, meaning our managed service specialists have vast knowledge and years of experience
Experience – support from a specialist partner who successfully delivers and supports complex solutions
Best Practice – the adoption of best practice results in the delivery of high quality, consistent IT services
Skills and accreditations – we have the highest level of certification across all leading vendors, and our technical support teams are always up to date with the latest technologies and training