No matter how good a technology solution is, problems can occur. But with Daisy on hand, you are assured that any impact will be minimised or eliminated meaning you won’t have to rely on in-house personnel taking time out of their day job if something goes wrong.
We empower you to focus on delivering your service to your customers while we deliver our service to you, ensuring that your resources and budget are always put to optimum use.
Simple. Comprehensive. Cost-effective. Just effective, full-stop.
A Daisy break-fix and support contract can provide comprehensive vendor-approved parts and labour, as well as all onsite work, with no hidden charges. If your network, phone system, servers or any other vital infrastructure experiences a problem, our service desk is available 24/7 because today’s businesses don’t get to stop for breath, and with access to a highly skilled engineering force, Daisy can reach your business quickly if an onsite response is required.
What does Break/Fix Maintenance deliver?
Break/Fix Maintenance is an incident management and hardware replacement service, with the option of having an engineer attend site to assess, respond and ultimately resolve incidents on the networking and telephony equipment you have in service and under Daisy support. These are covered under agreed flexible service level agreements which fit your particular business.
Key Features
- Unlimited 24/7 access to our UK-based service desk
- UK-wide geographical coverage
- Fast and efficient incident management
- Tiered service levels to suit all customer requirements
Differentiators
- Service options include a fix SLA if required
- Provider of multi-vendor maintenance throughout the UK
- Multiple spares holding locations
- Provides customers with peace of mind that any problems will be dealt with quickly and in a professional manner
Software Support
As a bolt-on to the maintenance support Daisy can provide the following software support options:
- Remote diagnosis of software issues and bugs
- Resolution of incidents diagnosed
- Access to vendor Technical Advice Centre to assist with diagnosis and resolution of software fault if can not be resolved internally
- This service provides 24×7 access to over 200 highly skilled and accredited Daisy Networking and Voice engineers.
Get in touch today to discuss your requirements.
Daisy’s Break/Fix Maintenance is available as a standalone hardware replacement service or can be used in conjunction with our other managed services. This means you have options for service management, monitoring or fully managed services – and the comfort of knowing that we are covering your back.