Our Hybrid Cloud Management links multi-cloud platforms, connectivity and resilience to ensure you can control, optimise and adapt cloud consumption to meet the demands of your business.
We understand that businesses change, so we can enable your workloads to be truly portable, allowing for their movement between dedicated, community and public clouds at any time.
With a Daisy Cloud Management Service, you will:
- benefit from a clear committed contract with resolution SLA’s
- have peace of mind your infrastructure is being looked after by experts
- be able to bring Daisy problems or objectives and our CDA’s will advise on impact on the cloud infrastructure
- tap into Daisy’s technical expertise and vendor connections
- NOT need to be experts in technology!
Enjoy a single cloud solution that can encompass everything from compute, to connectivity, to voice, to workplace services, to recovery. Our breadth of expertise across all of these areas adds clear differentiation and value above our competitors in the cloud market. Our joined-up approach across these areas means that you can achieve even greater efficiencies from your cloud environment.
Our Hybrid Cloud Management was developed following independent customer research into the main business priorities and challenges facing mid- to large organisations. It has been designed to resolve your concerns with moving to the cloud and addresses the cost and control issues you may have experienced if you already use cloud platforms. The focus is on delivering positive business outcomes that meet your needs relating to security, risk, compliance and performance.
Compare all support levels
Essentials
(Supported)
- For customers who have in-house resources yet require access to skilled technical resource for ad-hoc support and advice
- Remote Technical Support & Advice
Enterprise
(Co-managed)
- For customers who need access to skilled technical resource for ad-hoc assistance and regular guidance for hybrid cloud environments
- Remote Technical Support & Advice
- 24 x 7 Monitoring
Supported & Co-Managed
Remote Technical Support & Advice
We provide access to highly accredited engineers to bolster a customer’s in-house resources and capabilities.
- Service performance issues
- Configuration issues
- Help with a Request for Change (RFC)
- Integration advice for the specific environment
Reporting
We provides regular engagement to review reporting, security and compliance from across the platform.
- Monthly reporting
- Regular review meetings
- Secure score
- Compliance score
Fully Managed
Tailored options available include:
- Monitoring & Event Management
- Patch Management
- Anti-Virus Management
- Backup Management
- Troubleshooting for Azure
- Azure Workload Power Management
- Security Centre Reviews
- SIEM
- Azure Advisor Optimisation Checks
- Remote Hypervisor Patching
- Remote application of firmware updates
- Remote application of storage operating system
- Infrastructure capacity reporting
- Audit of use of Cloud Services
- Support and Management of Microsoft 365
- Reactive Technical Support
How is it delivered?
- We are a UK based business
- We have over 50 cloud experts within our business
- We have mature Service Management Processes aligned to ITIL v4
- We provide proactive services with regular technical reporting and solution optimisation reviews
- Accreditations include: 8 x Azure Solution Architect Experts MCSE certified, 24 x Azure Administrators, 12 x Identity & Access Administrators, 11 x Azure Network Engineer Associate, 8 x Linux support engineers covering RedHat, CentOS, Oracle, SUSE and 8 x Specialist Database Administrators covering Microsoft SQL, MySQL, Oracle
Why buy a Cloud Management Service?
Addressing Cloud Infrastructure management challenges requires a combination of technical expertise, robust processes, and continuous monitoring and improvement to effectively manage cloud infrastructure.
There are several compelling reasons to consider buying a Managed Service for Cloud. Here are some of the key challenges a Managed Service can address:
- Our own UK based 24/7 SOC
- SOC team hold CSIM, CSSP and CEH accreditations
- Independent of our operational teams ensures segregation of duties
- We are proud of our heritage with a loyal customer base
- Managing compute and cloud solutions for over 40 years
- Microsoft Cloud Solutions, Netapp premium & Cisco Gold Certified partner statuses
- Advanced tooling for cost optimisation recommendations independent of Microsoft
- Regular cost optimisation reviews are a core part of our management product
- Enhance the service with more detailed cost audits
- A scalable and flexible service to compliment your scalable and flexible platform
- Our resource pool can adapt to fluctuations in demand
- Modular and customisable services allowing us to tailor the right service to the asset
- We monitor all resources regardless of their location using our centralised monitoring tooling
- Regular optimisation reviews are part of the core service
- Collaboration sessions to give recommendations and provide future planning
Why Daisy?
>3,000
servers each month
>1,200
servers each month
>5,000
cloud devices
>100,000
events
>80
security vulnerabilities each month
>4,000
backup jobs per day
>15
petabytes of data for our customers
>1,000
cases per month
