Daisy offers a choice of Unified Communications support and managed services packages to fulfil a wide range of service level and budget requirements. Daisy’s Management Services means that you can transfer, delegate, or extend some or all of your IT support requirements where and when you need to.
Daisy’s UC Management comprises three separate services:
UC Management Essentials
Suited to operational teams who have day-to-day management responsibility for UC environments but may not always have a deep in-house knowledge of all the supporting technologies.
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UC Management Enterprise Plus – Mitel
Designed for Mitel customers requiring a fully managed service, safe in the knowledge that their environment is being monitored and managed by Daisy’s experienced engineers.
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UC Management Enterprise Plus – Microsoft Teams
For Microsoft Teams users who require a fully managed service with monitoring and management by Daisy’s engineers.
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UC Management Essentials
UC Management Essentials gives customers the ability to contact Daisy when they require specialist knowledge or advice; either because they are planning to make changes or because something is broken, and they need help restoring service.
The vendors we support in this service are Mitel and Microsoft.
UC Management Enterprise Plus – Mitel
Our Enterprise Plus – Mitel management service is tailored to cater to those who need management support to suit their business. Our expert engineers will monitor and operate your environment, giving you piece of mind that your Mitel applications are secure. We offer a wide range of service management practices, including incident, request, change, knowledge, and problem handling.
The vendor we support in this managed service is Mitel.
UC Management Enterprise Plus – Microsoft Teams
Microsoft Teams Phone is the cloud-based enterprise-grade unified communications solution delivered within Microsoft Teams.
At Daisy, we aim to help customers get the most out of their investment by utilising the range of features available within Microsoft Teams Phone through our UC Management Enterprise Plus – Microsoft Teams service. Designed for customers requiring a fully managed service, safe in the knowledge that their environment is being monitored and managed by Daisy’s experienced engineers.
The vendor we support in this managed service is Microsoft Teams.
- Monthly reporting and review of both call data and call quality data
- Annual configuration audit
- Annual voice routeing review and disaster recovery simulation
- Fully managed service with incident, change and problem management
- Technical support and advice to strengthen your in house resources
The reactive technical support service provides resolution to tickets which may be generated either by automated alerts from the Daisy monitoring system or service desk tickets raised against supported resources.
