5 Insights to Build Excellent Citizen Communications

In today’s increasingly demanding environment, citizens require more support than ever before, underscoring the vital importance for all public sector organisations to strive for maximum efficiency and responsiveness.

What’s the best way to do this? GovNews, collaborating with our partner RingCentral, conducted a survey within the public sector, seeking insights into their challenges and communication practices. The findings indicate a widespread desire for improved strategies to enhance efficiency and intelligence, ultimately aiming to elevate the citizen experience.

The survey shows that despite progress, there remains considerable room for improvement in citizen communication, with 91% expressing varying degrees of satisfaction, ranging from poor to excellent, 44% perceiving them as fair or poor.

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