Daisy Cybersecurity Report 2020

Cybersecurity Report 2020

Use this report as a useful backdrop when considering the changing threat landscape and evaluating your security priorities for 2021.

2020 was a big year for us all but cybercriminals didn’t rest! This paper presents an overview of the threats we faced in the last year as encountered by our security partners and our in-house Security Operations Centre (SOC). It gives a useful overview of new threats that emerged in 2020, including exploitations focused on COVID-19, remote workers under attack and ransomware.


  • The top 5 cybersecurity headlines for 2020
  • The extent of today’s cyberthreat
  • The potential impact of a cyber breach
  • Key 2020 cyberthreats
  • Recommended steps and further reading

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Cybersecurity Report 2020

Leadership and Remote Working Raconteur

How The Leadership Role is Changing in an Era of Remote Working – [Report]

Product Director Richard Beeston looks at effective two-way communication in the year of remote working.

The third instalment of a Raconteur Special Report on Remote Working, Daisy Corporate Services’ Product Director Richard Beeston explores the new challenges being generated for line managers as technology continues to change the way we work.
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Ditching the Desk – [Report]

Are we heading for a deskless future as we streamline our workspaces?

As the second instalment of a Raconteur Special Report on Remote Working, we look at how hot-desking, remote working and co-working spaces have brought about a change viewpoint when it comes to “going to work” and how the future desk at work is about flexibility and using the working method that fits the task at the time.

Cloud Connectivity Whitepaper

Cloud Connectivity Whitepaper: Why Not All Clouds Are Created Equal

Head of Network Specialists, Mark Hall, shares his advice in this whitepaper, on why cloud connectivity is a now a make-or-break issue, and how to get it right.

“To cloud or not to cloud?” That is no longer the question. As far as today’s forward-thinking businesses are concerned, the cloud debate is over and the “yes” camp has won. For most organisations, the overriding concern about cloud-deployed IT security – has been laid to rest. More importantly, the myriad benefits of cloud are widely known, placing it front and
centre of any digital transformation strategy.

Put simply, a cloud-enabled infrastructure is likely to make your business more agile, productive and competitive, while streamlining costs and providing a scalable, future-proof base for future tech development.

This comprehensive cloud connectivity whitepaper covers all you need to know about cloud connectivity. It arms you with the knowledge you need to convince stakeholders and other decision makers of the importance of a cloud connectivity strategy and the options available to you.

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Microsoft 365 backup responsibility report

Why Backup Microsoft 365? Backup & Recovery Responsibility [Report]

Microsoft does not backup your Microsoft 365 data!

The Business Case For Microsoft 365 Backup & Recovery | For Influencers & Decision Makers

As you may have already read in our free eGuide on Microsoft 365 backup and recovery 6 Critical Reasons to Backup Microsoft 365, although Microsoft’s Microsoft 365 is a useful and powerful array of services and tools packaged into a highly capable Software as a Service (SaaS) platform, comprehensive Microsoft 365 backup and recovery aren’t provided.

Despite this, a surprisingly large number of businesses (most we speak to in fact) believe that it is Microsoft’s responsibility to protect their Microsoft 365 data. This is unfortunately not the case. Microsoft’s primary focus is on managing your infrastructure and maintaining uptime for your users, but the data remains your responsibility.

So ultimately, the responsibility for Microsoft 365 backup and recovery falls to you. You need to ensure that access and control over all of your business-critical data, is available to you – and this is the crux of our report below – the Microsoft 365 Backup Responsibility Report.

Why backup Microsoft 365?

Microsoft 365 data is comprised of Onedrive, Sharepoint, Outlook email data and much more. This data is business critical data. If this data gets compromised in any way, a simple and robust backup system is necessary. With the right backup system in place, you can restore data and continue with business as usual, with no interruptions and without any headaches.

This report helps you influence and guide decision-makers within your organisation through the complex issues surrounding the business case for Microsoft 365 backup. In it, we explore the business value of adoption and recommend a range of considerations and concrete next steps in the decision-making process.

CX Whitepaper | Delivering a Digital Customer Experience (CX) for Today’s Mobile Consumer [Whitepaper]

In this customer experience white paper, we discuss the digital customer experience (CX) and how it has shifted from a “nice to have” to an essential service.

More than ever, customer experience (CX) is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

The latest market research puts this reality into perspective. 9 out of 10 consumers want absolute omnichannel service – they expect a seamless experience when moving from one communication method to another, such as phone to text or chat to phone. 57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support. At the same time, consumers are now empowered by social media. Over one third of the world’s population has active social accounts. These consumers are comfortable posting their opinions and observations about their experiences on social media. In this environment, a negative customer service story can easily go viral.

This whitepaper provides more stats like this, discusses the digital customer experience and how it has shifted from a “nice to have” offering to an essential service, before providing an overview of the digital expectations and habits of today’s consumer and offers practical next steps for transforming customer experience from dated to digital.

SD-WAN: The Future of Connectivity? [White paper]

Digital marketing and technology expert Dan Sodergren explores the possibilities of SD-WAN.

As a country that built some of the first railways, introduced the world to the Internet and powered the first industrial revolution we are familiar with taking on new ideas and new ways of thinking. The connectivity revolution is here but in order to embrace real change, do we need to step back in time? Do we need a more Victorian mindset?
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Daisy Manufacturing Report UK

UK Manufacturing Report

In association with Mitel and The Manufacturer, download our UK Manufacturing Report to find out the key priorities and concerns for UK manufacturers.

Manufacturing research carried out by Daisy, in partnership with Mitel and The Manufacturer, says that although the UK manufacturing sector as a whole may be technologically advanced, there is a significant disconnect in some organisations between the uses of technology in alignment with core businesses objectives.

Daisy polled UK manufacturing businesses both small (less than 500 employees) and large (500+ employees) to find out their priorities, concerns, insights and plans for embracing digital technologies, unified communications (UC) strategies, Industry 4.0, Big Data, automation and the creation of smart factories.

The Daisy Manufacturing Report summarises the experiences of manufacturers from across 65 UK organisations to allow the wider manufacturing sector to better understand where there is opportunity to create brighter, more profitable futures for themselves, their workforces, and their customers.

Download your free copy of the Manufacturing Report to learn:

  • What UK manufacturers see as the biggest challenges facing their businesses over the next 36 months
  • How many UK manufacturers have a joined-up business and IT strategy in place
  • The predominant focus of manufacturers in creating a Smart Factory strategy
  • What percentage of manufacturing businesses are unlikely to employ a Smart Factory strategy
  • What crucial investments are needed in order to achieve continual output and improved efficiencies
  • Current IT spend of manufacturing businesses both large and small
  • What manufacturers really think about Brexit uncertainty

As more and more manufacturers begin to understand that digital technologies are not a challenge but a huge opportunity to create a brighter and more profitable future for themselves, their workforces and their customers, then these barriers to understanding will fall away.

The manufacturing report concludes:

“To become a true digital business, an organisation needs to adopt an ‘always on’ infrastructure, supported by an agile workforce which is always fully connected and protected. In this way, unified communications enable seamless information sharing, knowledge gathering, collaboration and productivity.”

– Daisy Corporate Services