All of our finance sector customers use Daisy technology in their own way. Whether you want to lead the way in customer service or offer an employee experience that attracts (and retains) the very best, our solutions can be applied and integrated in a way that realises your vision. They can also help you turn vital if humdrum tasks into points of differentiation – from data security to transparency.
Here are just some of the ways…
Your customersMost finance businesses agree: customer expectations just keep on rising. Meeting these expectations is a generally core priority, and Daisy technology can help you do it.
Harness the power of Unified Communications – a must for any financial provider who’s serious about customer service.
Provide a multichannel contact experience that lets customers communicate with you however they choose, with phone, email, web chat and more – all on the same cloud-based platform. Seamlessly include video conferencing to bring customers and their advisers together with total immediacy. The result? An ultra-personalised service that sets you apart from the rest, optimised by inbuilt analytics and AI.
Equipping your people with access to collaboration tools, such as Microsoft Teams, allows staff to communicate freely in real-time across all functions of the business and on any device, resulting in faster and more effective decision making. Solutions like SIP Trunking and intelligent call routing will also help enable the use of more efficient network transport and reduce costs.
Good remuneration is only part of the answer. To be a truly rewarding employer, empower your people with the tools they need to collaborate, develop and visibly delight your high-value customers.
UC also allows you to deliver powerful, video-based training to large groups remotely, helping to boost staff learning and morale, plus minimising travel costs and unproductive downtime.
Productivity and Agility
We can help you build a robust, scalable tech foundation to meet your current and future productivity goals (and your budget), with a clear roadmap for further transformation over time.
The result? You can manage network traffic and consumption in line with the changing needs of your business, scaling up or down to meet new opportunities while optimising the user experience. Alternatively, opt for a managed service and have us handle it for you.
Equip your people with real-time integrated tools collaboration tools and business applications via Microsoft 365, Teams and Sharepoint – enabling messaging, file sharing, video/web conferencing and live chat. This delivers a workforce that is hyper-productive, saving hours each week, you’ll reduce travel time, speed your decision-making and maximise billable hours. You’ll also have access to more efficient network transport like SIP Trunking and Intelligent Call Routing.
Meanwhile our Wisdom document management platform allows you to collaborate on documents remotely in complete compliance with GDPR.
Security and Resilience
If you’ve put in place an integrated, cloud-hosted network, security upgrades can be deployed centrally and instantaneously, making your defences even stronger.
If a natural disaster or other unforeseen event compromises your facilities, you need to be sure that your data, systems and productivity levels are easily recoverable.
Our experts can help you understand the threat landscape for your business and identify the level of protection needed for your data and your people. We offer rich a mix of cloud and virtual solutions for all types of threat.
Using our Always-On service/DRaaS solution, both yours and your customers’ critical data can be replicated and held in an uncompromised, recovery-ready state to minimise the impact of data loss, site loss, service outage, user errors, app corruption and malicious attacks.
Our best-in-class Backupservice ensures all critical data is replicated off-site, ready for a one-click re-start, while Safe Haven provides a secure alternative location if your physical premises are compromised. If your network footprint is large and sophisticated, our FlexConnect tool allows you to reconfigure connectivity and minimise the impact of an outage in one area.