More and more financial services customers now expect a “hyper-personalised” service, delivered on their terms via the channels of their choosing.
This has major implications for all areas of your business, from contact centre agents to IT teams and beyond. In particular, there’s a vital need to provide real-time information, securely and compliantly, to the people that need it, wherever they happen to be.
HOW CAN WE HELP?
More dynamic, joined-up customer engagement
Daisy is a specialist in modern unified communications (UC), with the option to incorporate omni-channel contact centre functionality so clients can engage with you via phone, email, chat, and more. UC allows teams to collaborate easily, while linking to CRM and other systems to access customer information and effect payments securely and compliantly.
A more motivated, empowered workforce
Mastering the art of the modern workplace can transform your people’s productivity and engagement. Daisy can help you design the work environment your team needs, with a flexible, optimum blend of in-office and remote working. Our turnkey approach includes provision, leasing and ongoing management of end-user devices powered by secure, agile infrastructure.
Agile, intelligent cloud technology
By deploying cloud technology according to your needs, we can increase your people’s ability to serve customers swiftly, securely, and in a truly tailored way. As well as supporting and powering vital service tools like unified communications, cloud infrastructure facilitates vital tasks like secure backup and storage, while enabling powerful customer analytics that enhance relevance and responsiveness.
Better data connectivity
Financial services organisations manage large amounts of data, often spread across multiple systems. By optimising your ability to connect these systems, we can harmonise the flow of data to enable better decision-making and a real-time, 360° picture of each customer.