- How has the pandemic affected my customer experience (CX)?
- How has the move to digital affected customers’ brand loyalty?
- What are the ways I can improve my CX?
- What does the future hold for customer experience and loyalty?
- …and most importantly, what can I do about it?
As the light at the end of the pandemic begins to glimmer into view, customer services stakeholders are asking questions like the ones above, and trying to figure out what, if anything, can be done to ensure they’re still offering an excellent customer experience.
In this video Lee Hunwick, Head of Unified Communications at Daisy Corporate Services answers these questions and more, covering Covid-19, customer experience and contact centres with Andrew Tucker, Success Manager at Cirrus.