Today’s business climate calls for reliability, agility and flexibility. In order to deliver on these core goals, the tools companies need to communicate to their customers and the wider world must be future ready and fit for purpose. However, that is not always the case. Many companies are still relying on traditional Integrated Services Digital Network (ISDN) technology for their business communications, most of which are now becoming obsolete in a business environment where terms of interaction are dictated by increasingly demanding customers.