Price Information Archive: Jan 2017 - Jan 2018

United Arab Emirates (UAE) will no longer be an inclusive destination, covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination from 1 February 2018.

Despite this change, World Travel Select still offers fantastic value. For just £5 exc. VAT per day, regular travellers have access to their standard home bundles whilst visiting any of these countries:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.

In addition to WTS, Daisy offers a selection of money-saving mobile bundles available for use anywhere in the world, speak to us today for details.

There has been a recent change in legislation for consumers who subscribe to mobile services. These changes mean that VAT will be chargeable for all usage whilst roaming outside of the EU, in the destinations listed below, from the 1st November 17.

Europe Zone 2: Albania; Bosnia & Herzegovina; Channel Islands (inc. Guernsey, Jersey) & the Isle of Man; Faroe Islands, San Marino; Switzerland; Turkey

Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand

USA & Canada Zone: All American states plus Canada

Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; Guinea-Bissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe

Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan

It is worth noting that Daisy are a B2B provider and as such most of our end user customers and partners will not see any changes as this does not affect business customers. Should require any more detail please refer on the legislation you can view the document here… https://www.gov.uk/government/publications/vat-telecommunication-services-used-outside-the-eu

Business customers with 10 handsets or less will be subject to a 10% increase on line rental charges from 1st November 2017
Customers with Daisy Fresh or hardware included in their tariff are exempt from this increase.

28th September 2017 Claire Makin
From 1st November Daisy’s out of bundle rates will be adjusted as listed below

Roaming Euro Zone 1 MMS – 50p
Roaming Euro Zone 2 MMS –50p
Roaming Asia Pacific MMS – 60p
Roaming USA/Canada MMS – 60p
Roaming RoW Zone 1 MMS – 75p
Roaming RoW Zone 2 MMS – £1
Video call – 50p
Video call international – 60p
Radio paging services – 50p
Daisy’s standard out of bundle data rate (UK and EU Zone 1) for both O2 and Vodafone is now 7p per MB.

From 1 October 2017, Daisy out-of-bundle mobile costs for UK data and MMS will be adjusted as highlighted below.

Daisy offers a wide range of bolt-ons that can help manage and reduce out-of-bundle costs. If you are concerned about how these changes might affect you, please contact your account manager or the Customer Loyalty team today on 03333 202 030 to discuss our latest, money-saving bolt-ons and tariffs.

Inclusive roaming services on Daisy’s mobile tariffs have been built for business users who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.

To make sure all of our customers use the mobile plans fairly, we will monitor usagefor four month period for each mobile service used.

We will consider the following points when assessing your usage:

• Use in Roam Like at Home (RLAH) destinations will be reviewed against usage in the UK and outside RLAH destinations.
• Proof of domestic presence within the UK
• If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (this includes those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), for more than 60% of the time in any four-month rolling period, we will notify the customer to confirm what we have noticed.

If a customer’s usage continues to exceed 60% as described above over the subsequent four-week period following the first notification, Daisy will an explanation from the customer for the usage over the relevant period. If no suitable explanation is received, Daisy may apply charges in line with your tariff.

As per our previous announcement, the new Roam Like At Home (RLAH) legislation means that from 15 June 2017, a number of changes will be implemented to existing products to ensure that users who are subscribed to our standard tariffs will no longer see any surcharges or increased rates when roaming in the EU.

Below is a summary of how we will be implementing these changes, across Vodafone and O2 DISE accounts:

Daisy has recently reviewed its pricing and, in line with changing market conditions and supply costs within the industry we will be implementing the following change

10% increase on monthly line rental charges across all subscriptions on either Vodafone or O2.

– Example: if you currently subscribe to a mobile tariff on either network offering 500 minutes, 500 SMS and 500MB data for £10 exc. VAT, your new monthly cost will be £11 exc. VAT

Additional bolt-ons or Daisy Fresh charges will not be affected by this change. In addition if you are on a bespoke tariff or tariff that is not currently live within our tariff portfolio, you may no longer be able to add additional connections to these tariffs. A number of tariffs are due to be retired alongside this change. However, our current portfolio consists of some of our best-value and ‘easy to tailor’ tariffs, so finding something that suits your mobile needs is easy.

There are a number of tariffs that are excluded from the above change, all customers will receive letters confirming how both the recent RLAH legislation and these rate adjustments will affect them.

From 15 June 2017, a new mobile legislation will come into play that will change how people use their mobiles whilst roaming abroad in Europe, thus impacting their charges.

Roam Like At Home (RLAH) – what is it?

The new legislation, Roam Like At Home, in simple terms means there will be no surcharges or increased rates for users when roaming in the EU.

What does this mean?

For customers, this new ruling will mean greatly reduced costs and peace of mind whilst travelling in the EU.

For networks and service providers, such as Daisy, it means we must ensure that customers are able to use their devices in other countries within the EU, based on rates and rules almost identical to that which they receive on their home network. Providers will also have a responsibility to ensure that all their customers who have already purchased tariffs with inclusive UK bundles (for example 500 minutes, 500 SMS and 500MB of data) have a sufficient allowance to utilise in the EU at no additional cost, should they require it.

Products such as Daisy Euro Travel and EU-specific bolt-ons will need to be retired or replaced using standard bundle rates.

What next?

Daisy’s mobile team is undertaking a full review of all live products including tariffs, bolt-ons and services. Almost all tariffs will require modification to allow for users’ UK allowances to work abroad at no additional costs.

We are also working on a new, extremely competitive, proposition to be unveiled alongside the market-leading tariff, Select & Share. This will ensure our customers have access to some of the best deals in the marketplace.

When will we announce and implement these changes?

This is an extremely important project and we are working hard to ensure all changes are in line with the legislation. We will communicate our plans and clearly highlight any changes that customers can expect to see by early May 2017.