Price Information Archive: Jan 2017 - Jan 2018View current Price Info
United Arab Emirates (UAE) the be removed from World Travel Select roaming service
United Arab Emirates (UAE) will no longer be an inclusive destination, covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination from 1 February 2018.
Despite this change, World Travel Select still offers fantastic value. For just £5 exc. VAT per day, regular travellers have access to their standard home bundles whilst visiting any of these countries:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.
In addition to WTS, Daisy offers a selection of money-saving mobile bundles available for use anywhere in the world, speak to us today for details.
Important information about your Additional or Special Phone Book Entries (SPBEs)
Important information about your Additional or Special Phone Book Entries (SPBEs)
Earlier this year BT Directory Enquires issued notice to us to increase the cost of its special phone book entries (SPBEs) these entries are additional or special directory entries only. Having reviewed these charges, Daisy will, from January 1st 2018 be increasing its prices for Additional Directory Entries and SPBE’s in line with market conditions.
Please Note: A Free of Charge Directory Listing is provided as part of our Line Rental, this change is for additional listings/ SPBEs only.
How will you be affected?
From January 1st 2018 the monthly price you pay for Additional Directory Entries will increase. A full breakdown of charges by entry type is outlined below, these include pricing for additional entries / SPBE’s for Single Lines, ISDN2 and ISDN30;
Directory Entry Ordinary - Local £19.99
Directory Entry Bold - Local £38.99
Directory Entry Super Bold – Local £75.99
Where can I find out about my directory listing?
Charges for your directory listing will be detailed in your most recent invoice.
What you need to do next?
If you’re happy with your additional or special directory listings you do not need to do anything. We will automatically update your charges effective from 1st January 2018.
If you no longer wish to keep your additional or special phone book entry, you can cancel it by calling our customer service team on 0333 320 2000. Please note charges will be valid until the end of the publication date for the phone book your entry is listed in.
Consumer VAT Changes – Mobile
There has been a recent change in legislation for consumers who subscribe to mobile services. These changes mean that VAT will be chargeable for all usage whilst roaming outside of the EU, in the destinations listed below, from the 1st November 17.
Europe Zone 2: Albania; Bosnia & Herzegovina; Channel Islands (inc. Guernsey, Jersey) & the Isle of Man; Faroe Islands, San Marino; Switzerland; Turkey
Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand
USA & Canada Zone: All American states plus Canada
Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; Guinea-Bissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe
Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan
It is worth noting that Daisy are a B2B provider and as such most of our end user customers and partners will not see any changes as this does not affect business customers. Should require any more detail please refer on the legislation you can view the document here… https://www.gov.uk/government/publications/vat-telecommunication-services-used-outside-the-eu
Business customers with 10 handsets or less will be subject to a 10% increase on line rental charges from 1st November 2017
Customers with Daisy Fresh or hardware included in their tariff are exempt from this increase.
28th September 2017 Claire Makin
From 1st November Daisy’s out of bundle rates will be adjusted as listed below
Roaming Euro Zone 1 MMS – 50p
Roaming Euro Zone 2 MMS –50p
Roaming Asia Pacific MMS – 60p
Roaming USA/Canada MMS – 60p
Roaming RoW Zone 1 MMS – 75p
Roaming RoW Zone 2 MMS – £1
Video call – 50p
Video call international – 60p
Radio paging services – 50p
Daisy’s standard out of bundle data rate (UK and EU Zone 1) for both O2 and Vodafone is now 7p per MB.
Changes to Network Service Pricing from 1st November 2017
Daisy has recently reviewed its pricing, and in line with market conditions, as a result line rental will be increasing with effect from and including 1st November 2017. If you currently subscribe to any of the services shown in the table below, your monthly pricing will increase by the percentage shown from 1st November 2017.
Please note: the prices shown below are examples only. Your increase should be calculated by the product pricing plus the percentage shown.
Monthly Rental Price Increases
£ Total Increase
Access Charge for calls to Non Geographic numbers
Our standard Access Charge for calls to Non Geographic numbers (from fixed lines and IP services) will increase from 8.5ppm (+ VAT) to 10.0ppm (+VAT)
From 1st November 2017 we will be introducing standard number rental for each Inbound Number unless already stated in your tariff or contract. A summary of the charges can be found below.
Basic 1:1 Routing - £1.95 (including Contact Point service)
Advanced Routing - £10 (including Contact Path service)
Contact Pro Service - £20
All prices quote are monthly recurring rentals charged in advance per number and are exclusive of VAT
Paper Invoice Charge
Charges for paper invoicing will be standardised to £4.95 per invoice.
Changes to Out-of-bundle Mobile Costs
From 1 October 2017, Daisy out-of-bundle mobile costs for UK data and MMS will be adjusted as highlighted below.
|Current Price||New Price|
|Standard UK data||5p per MB||7p per MB|
|Standard UK MMS||45.84p||50p|
Daisy offers a wide range of bolt-ons that can help manage and reduce out-of-bundle costs. If you are concerned about how these changes might affect you, please contact your account manager or the Customer Loyalty team today on 03333 202 030 to discuss our latest, money-saving bolt-ons and tariffs.
Fair Usage Policy – Inclusive roaming allowances
Inclusive roaming services on Daisy’s mobile tariffs have been built for business users who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.
To make sure all of our customers use the mobile plans fairly, we will monitor usagefor four month period for each mobile service used.
We will consider the following points when assessing your usage:
- Use in Roam Like at Home (RLAH) destinations will be reviewed against usage in the UK and outside RLAH destinations.
- Proof of domestic presence within the UK
- If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (this includes those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), for more than 60% of the time in any four-month rolling period, we will notify the customer to confirm what we have noticed.
If a customer’s usage continues to exceed 60% as described above over the subsequent four-week period following the first notification, Daisy will an explanation from the customer for the usage over the relevant period. If no suitable explanation is received, Daisy may apply charges in line with your tariff.
Important Mobile EU Regulations – Updated
As per our previous announcement, the new Roam Like At Home (RLAH) legislation means that from 15 June 2017, a number of changes will be implemented to existing products to ensure that users who are subscribed to our standard tariffs will no longer see any surcharges or increased rates when roaming in the EU.
Below is a summary of how we will be implementing these changes, across Vodafone and O2 DISE accounts:
For Daisy Vodafone (including Daisy O2 ABS customers on Select&Share or Daisy Eureka tariffs)
The 45 destinations listed below will be added to all current Vodafone UK-only bundles. This will also exclusively be replicated for Daisy O2 users on the One and Only tariff, as well as some bespoke O2 ABS tariffs. Please contact our mobile specialists if you are uncertain around your O2 bespoke tariff.
Europe Zone 1 – Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden.
Europe Zone 2 – Albania, Bosnia & Herzegovina, Guernsey, Jersey, Isle of Man, Faroe Islands, San Marino, Switzerland, Turkey.
The legislation only covers Europe Zone 1 destinations, however for all our customers on Vodafone, as well as those on O2 who are subscribed to our Select&Share or Daisy Eureka tariffs, we will be including Europe Zone 2 destinations too. That’s access to your mobile bundles in an additional eight destinations!
Daisy Euro Travel will be retired
Daisy Euro Travel (ET) is a bolt-on that offer users access to their UK allowances for a daily roaming fee. As there will no longer be surcharges applied for usage within Europe, this service will be retired as of 15 June 2017.
World Travel Select adjustments
Daisy’s World Travel Select (WTS) will be updated from 15 June 2017 alongside the retirement of Euro Travel to ensure it no longer charges a daily rate for users roaming in Europe Zone 1 or 2. However, for £5 excl. VAT per day, users will still be able to access their UK/EU allowances whilst in the following destinations:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, Sint Eustatius, Sint Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay, USA and US Virgin Islands
Roaming EU minute and data value added bolt-ons will be retired
Although the roaming minute options do include calls made whilst roaming to ‘out of zone’ destinations, they still incorporate a surcharge for standard usage within the zone and back to the UK, and as such, must be retired. At this stage, we are looking at alternative options but no replacements have yet been agreed. If you have any concerns around being able to support regular calls to Asia Pacific or Rest of World zones whilst roaming in Europe, please contact us.
Out-of-bundle rate adjustments
In line with RLAH regulation our out-of-bundles rates whilst roaming in Europe will now align with what we charge in the UK:
Europe Zone 1
Roaming Minutes in Zone and Back to UK – 45.84p per minute
Roaming SMS – 45.84p per message
Roaming MMS – 45.84p per message
Roaming Data – 5p per MB
Roaming Inbound Minutes – FREE from 15 June 2017
Europe Zone 2
Roaming Minutes in Zone and Back to UK – 45.84p per minute
Roaming SMS – 45.84p per message
Roaming MMS – 45.84p per message
Please note: Current rates for data and inbound calls within Europe Zone 2 will not be adjusted.
With Daisy any out-of-bundle spend generated whilst roaming, either in Europe or Rest of the World, will contribute towards any opted-in data caps
O2 DISE with Daisy Mobile
Additional EU Destinations being added to UK standard bundle packages
The following 46 destinations will be added to all O2 DISE UK-only tariffs:
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy (inc. Vatican City), Jersey, Latvia,
Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.
UK out-of-bundle rates
The below rates will apply to users whose usage goes beyond their bundles whilst roaming in the Europe Zone (detailed above) from 15 June 2017.
Please note: Inbound calls whilst roaming in Europe will no longer be chargeable.
Unlimited minutes and SMS packages will be monitored
A tool will be in place to identify extraordinary usage, enabling us to restrict above usual usage. We will reserve the right to take action.
Value-added services retired
Some of these services were already unavailable with Daisy but now the network have confirmed that O2 Travel/My Europe Extra/My Europe/Ireland bolt-on will all be retired
These will become ROW-Only for customers who qualify for RLAH benefits.
Legacy data plans
Not ALL legacy data plans will benefit from RLAH e.g. Business Data Sense, Business Data 5 etc. Daisy has not been provided with a full list of those excluded, however should you be uncertain please contact us and we can enquire on your behalf with the network.
Existing EU inclusive plans
These will be updated to meet RLAH requirements, specific EU allowances removed and RLAH will apply to standard allowances.
Please note we have been advised that O2 may contact end users directly via SMS to confirm these changes.
Mobile Subscription Price Increases
Daisy has recently reviewed its pricing and, in line with changing market conditions and supply costs within the industry we will be implementing the following change
10% increase on monthly line rental charges across all subscriptions on either Vodafone or O2.
– Example: if you currently subscribe to a mobile tariff on either network offering 500 minutes, 500 SMS and 500MB data for £10 exc. VAT, your new monthly cost will be £11 exc. VAT
Additional bolt-ons or Daisy Fresh charges will not be affected by this change. In addition if you are on a bespoke tariff or tariff that is not currently live within our tariff portfolio, you may no longer be able to add additional connections to these tariffs. A number of tariffs are due to be retired alongside this change. However, our current portfolio consists of some of our best-value and ‘easy to tailor’ tariffs, so finding something that suits your mobile needs is easy.
There are a number of tariffs that are excluded from the above change, all customers will receive letters confirming how both the recent RLAH legislation and these rate adjustments will affect them.
Introduction of new charges for Number Configuration from the 1st May 2017
From the 1st of May Daisy will be introducing a Number Configuration charge for Inbound Number in-life routing changes and new configurations on advanced plans. The new charges are as follows:-
- Number configuration (including new configuration on advanced plans and in-life routing changes). Business hours: Monday – Friday, 9am – 5.30pm excl public and bank holidays. Charged per hour. Minimum Fee – £35 + VAT
- Out of hours configuration (including new configuration on advanced plans and in-life routing changes). Changes not within the Business hours stated above. Subject to availability. Single charge – £200 + VAT, PLUS hourly of £35 + VAT
Charges are applicable to all new customer advanced plan builds and customer requested in-life changes where the customer has access to make the changes themselves.
Important Mobile EU Regulations – coming June 2017
From 15 June 2017, a new mobile legislation will come into play that will change how people use their mobiles whilst roaming abroad in Europe, thus impacting their charges.
Roam Like At Home (RLAH) – what is it?
The new legislation, Roam Like At Home, in simple terms means there will be no surcharges or increased rates for users when roaming in the EU.
What does this mean?
For customers, this new ruling will mean greatly reduced costs and peace of mind whilst travelling in the EU.
For networks and service providers, such as Daisy, it means we must ensure that customers are able to use their devices in other countries within the EU, based on rates and rules almost identical to that which they receive on their home network. Providers will also have a responsibility to ensure that all their customers who have already purchased tariffs with inclusive UK bundles (for example 500 minutes, 500 SMS and 500MB of data) have a sufficient allowance to utilise in the EU at no additional cost, should they require it.
Products such as Daisy Euro Travel and EU-specific bolt-ons will need to be retired or replaced using standard bundle rates.
Daisy’s mobile team is undertaking a full review of all live products including tariffs, bolt-ons and services. Almost all tariffs will require modification to allow for users’ UK allowances to work abroad at no additional costs.
We are also working on a new, extremely competitive, proposition to be unveiled alongside the market-leading tariff, Select & Share. This will ensure our customers have access to some of the best deals in the marketplace.
When will we announce and implement these changes?
This is an extremely important project and we are working hard to ensure all changes are in line with the legislation. We will communicate our plans and clearly highlight any changes that customers can expect to see by early May 2017.
Changes to Connectivity pricing from 1st March 2017
From 1st March Daisy’s Connectivity pricing will be increasing as follows:
- Daisy Managed Internet Access circuits will increase by £28.00 per circuit, per month
- Daisy ADSL Broadband circuits will increase by £0.98 per circuit, per month
- Daisy Fibre Broadband circuits will increase by £1.48 per circuit, per month
Standard Network Services (Fixed Lines) Rates and Tariffs
For information about our standard line rentals, installation fees, select services, engineering and business continuity for Single, Multi, ISDN2e and ISDN30e please download our Network Services Price List
For our standard calls tariff including local, national, international, non geographic and other special numbers. Please download our Daisy Base Fixed Line Call Tariff
Please Note: These are standard pricing, to review our special offer pricing please visit our Business Lines and Calls pages.
Changes to broadband over-usage charges from 1st February 2017
From 1st February 2017 customers with capped Broadband products will see an increase in their over-usage charges from £1.50 to £2.00 per Gb.
Changes to our standard NGCS Access Charge Code Rate from 1st February 2017
From the 1st February 2017, Daisy will be increasing the standard access charge rate by 1.5 pence per minute in line with current market conditions. This means if you are currently on our standard access charge rate of 7 pence per minute for calling numbers within the NGCS charge codes, from the 1st February 2017 you will pay 8.5 pence per minute.
This change only applies to fixed line and IP telephony tariffs only, our Mobile Access Charge remains the same.
Click here for a full list of Service Charges from 01/07/2016.
Click here to check a service charge on a number.
Changes to Telephone System Maintenance charges from 1st February 2017
Due to current instability in the pound and fluctuation in market pricing, Daisy have had to review the annual cost of providing telephone system maintenance for our customers, From 1st February 2017 we will be increasing our charges for maintenance contracts by 10%.
This price increase only effects Telephone System maintenance contract, all other maintenance agreements will remain as priced on the current contract
- DCS Base Default
- DCS RRP Rate Card
- Out of Bundle Rate Card
- Post April 2019 Out of Bundle Rate Card
- Post April 2018 Out of Bundle Rate Card
- Pre April 2018 Out of Bundle Rate Card
- Standard Inbound Call Tariff
- Daisy Broadband
- Mobile - Select&Share
- Mobile - Eureka
- Hosted Voice Select
- Fixed Line - Network Services Price List
- Fixed Line - Base Call Tariff
- Vodafone Mobile Network Announcement