Price Updates

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Changes to Network Service pricing from 1st February 2017

Daisy has recently reviewed its pricing and in line with market conditions, our fixed line rental, care levels  and our standard select service/calling and network feature costs will be increasing from 1st February 2017. These include: Line rental for single and multi-analogue lines, ISDN2 and ISDN30. Select services such as Choose to refuse, call forwarding, barring and divert, presentation number and other Select Service/Calling and network features across all fixed lines.

To review our updated rate card for Fixed Line Rental, Care Levels and Select Services/Calling and Network Features standard pricing, please download our Network Service Price List.

Additional or Special Phone Book Entries (SPBEs) Price Changes – 1st January 2017

Earlier this year BT Directory Enquires issued notice to us to increase the cost of its special phone book entries (SPBEs) these entries are additional or special directory entries only. Having reviewed these charges, Daisy will, from January 1st 2017 be increasing its prices for Additional Directory Entries and SPBE’s in line with market conditions. A full breakdown of charges by entry type is outlined below:

Directory Entry Ordinary – Local £16.99
Directory Entry Bold – Local £33.99
Directory Entry Super Bold – Local £65.99

Please Note: A Free of Charge Directory Listing is provided as part of our Line Rental, this change is for additional listings/ SPBEs only.

Changes to SMS Out of Bundle costs with Daisy Mobile

From 1st February 2017 Daisy Mobile’s out of bundle costs for SMS will be adjusted as highlighted below…

Current Price New Price
Standard SMS 29.17p 45.84p
International SMS 29.17p 45.84p

Daisy Mobile’s current portfolio of tariffs offer unlimited* standard SMS throughout, therefore only users on legacy tariffs will be affected. In addition we will shortly be announcing the release of Daisy International Caller which will see savings of up to 97% on international calls and SMS, from the UK to abroad, for a small monthly fee.

If you are concerned how these changes might affect you, please contact our customer loyalty team today to discuss our latest, money saving bolt-ons and tariffs.

Changes to Vodafone standard Roaming Charges and International Zoning structure – October 2016

We would like to inform you of two main changes being implemented into Worldwide Billing on Vodafone this October. They are introducing a new Standard Roaming Charges and a zoning structure.

Daisy will be implementing these changes in two phases. We will be implementing the majority of the changes to the standard roaming costs on 16 October 2016. The remaining changes to the standard roaming costs and the new zoning structure will be implemented on 1 November 2016.

Worldwide Billing
New Standard Roaming Charges

Daisy will be implementing rate changes in Europe Zone 1 and Europe Zone 2 as of the 1st November 2016. Asia Pacific, US & Canada and Rest of World Zones will take effect as of the 16th October 2016. Roaming calls will now be adjusted in line with the charging categories below:

Zone Calling in-zone or back to the UK Calling between European zones Calling outside European zones Rates to take effect as of:
Europe Zone 1 13.8p £1.25 £1.67 1 November 2016
Europe Zone 2 24.5p £1.50 £2.00 1 November 2016
Asia Pacific 80p £1.50 £2.00 16 October 2016
USA & Canada £1.35 £1.50 £2.00 16 October 2016
Rest of the World 1 £1.65 £1.65 £2.00 16 October 2016
Rest of the World 1 £2.00 £2.00 £2.00 16 October 2016
New Zoning Structure
New Zoning Structure

There are a number of changes to various destinations and zones whilst roaming; Daisy customers will see these changes from and including 1 November 2016.

Changes to Roaming Zones

The following countries will move from Rest of World Zone 1 to Rest of World Zone 2: Belize, Bhutan, Burundi, Comoros, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Laos, Madagascar, Maldives, Sao Tome and Principe, Solomon Islands, Turkmenistan. In addition, a new Asia Pacific Zone will be introduced, details can be found in appendix below.

Changes to our Aerospace & Maritime services 

The cost of using your phone when in the air or at sea will also increase as seen below:

Making a call (cost per min) Receiving a call (cost per min) Sending a text (cost per text) Sending a picture message (cost per message) Using Data (cost per MB) Rates to take effect as of:
Aerospace £1.67 £1.25 70.8p 37.5p £5.00 16 October 2016
Maritime £2.00 £1.50 85p 45p £6.00 16 October 2016

New Roaming Zone Appendix (as of the 1st November 2016)

To view the list of roaming zones and destinations in full, please see below:

Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands) and Sweden.

Europe Zone 2: Albania, Bosnia & Herzegovina, Channel Islands (inc. Guernsey, Jersey) & the Isle of Man, Faroe Islands, San Marino, Switzerland and Turkey.

Asia Pacific Zone: Australia, New Zealand, Singapore, South Africa, Taiwan and Thailand.

USA & Canada Zone: USA and Canada.

Rest of World Zone 1: Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo, People’s Republic, Congo, The Democratic Republic, Costa Rica, Curacao, Dominica, Ecuador, Egypt, El Salvador, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lesotho, Liberia, Macau, Macedonia, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Russia, Rwanda, Samoa, Saudi Arabia, Senegal, Serbia, Sierra Leone, South Korea, Sri Lanka, St Helena, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Sudan (inc. South Sudan), Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, The Bahamas, The British Virgin Islands, The Cayman Islands, The Dominican Republic, The Falkland Islands, The Ivory Coast (Côte d’Ivoire), The Netherlands Antilles, The Philippines, The Seychelles, The US Virgin Islands, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, UAE (United Arab Emirates), Uganda, Ukraine, Uruguay, Vanuatu, Venezuela, Vietnam, Zambia and Zimbabwe.

Rest of World Zone 2: Andorra, Belize, Bhutan, Burundi, Comoros, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Greenland, Laos, Lebanon, Libya, Madagascar, Maldives, Sao Tome and Principe, Solomon Islands, Turkmenistan and Uzbekistan.

World Travel Select

Users of Daisy’s alternative to World Traveller from Vodafone will not be impacted by the removal of United Arab Emirates (UAE) from the daily roaming service. Despite being removed by the network as of 16 October 2016, this will remain inclusive within World Travel Select for the foreseeable future.

Immediate Mobile Rate Adjustments on Vodafone

Effective immediately, we will be adjusting our out of bundle rates in line with Vodafone’s updated pricing, released on 23 July 2016. For more information about these changes and to view the updated pricing, please see below.

Click here for Vodafone Rates Information

What is changing?
Further to Vodafone’s pricing changes, implemented on 23 July 2016, we will be adjusting our own out of bundle rates to fall in line with the network.
All updated pricing is highlighted below.

Call type description NEW cost (pence per unit)
On net 45.84p per minute
Cross net 45.84p per minute
Landlines 45.84p per minute
Voicemail 45.84p per minute
SMS 29.17p per text
MMS 45.84p per minute
Video call 45.84p per minute
Video call - international 47.5p per minute
Call return - Vodafone (upto 3600 seconds) Free of charge
Call return - Vodafone (over 3600 seconds) 45.84p per minute
Call return - landline 45.84p per minute
Call return - cross net 45.84p per minute
Call return - personal numbering service 55.34p per minute
International call - Europe 125p per minute
International call - Rest of world 167p per minute
International SMS 29.17p per message
Non-geo access charge (084 & 087)* 45.84p per minute
Premium call access charge (09)* 45.84p per minute
Directory enquiries access charge (118)* 45.84p per minute
Freephone (0800) Free of charge
Radio paging services (i.e. 076) 45.84p per minute
Personal Numbering Services (i.e. 070) 45.84p per minute
Call Forwarding Services (i.e. 07744/07755) 45.84p per minute
Data 5p per MB**

*Provider service charges apply in addition to access charge rates supplied
** This price change was announced in July, but goes live 01/08/2016

All of our prices changes are being implemented with immediate effect and will be visible from 1 August 2016.

How will this affect customers?
Due to billing complications, some customers may have already noticed some of the new pricing from 23 July 2016. This is in line with Vodafone’s go live date for the listed changes. We would like to clarify that customers affected will not be charged on the 1 August 2016 invoice/CDR for relevant out of bundle costs between 23 July and 31 July 2016; these will instead be removed, re-rated at original pricing and applied against the 1 September 2016 invoice.

How can you manage out of bundle costs?
Daisy offers a wide variety of tariffs and bolt-ons that should assist customers with managing out of bundle costs. For more information please contact our customer service team on 03333 320 000.

Changes to Line Rental, Care Level and Installation Pricing from 1st August 2016

Daisy has recently reviewed its pricing, and in line with market conditions, some line rental and care package costs will be increasing with effect from and including 1st August 2016.

Click here to view the full notification

Simplifying our UK data out of bundle rates from 1st August 2016

We will be implementing a price change to unify our UK data out of bundle rates across all tariffs on Vodafone. This will also be relevant to both ‘voice and data’ and ‘data only’ connections, and will take effect from 1st August 2016.

Click here to view the full notification.

Changes to NGCS charge codes from 1st July 2016

Last year as part of Ofcom’s NGCS review, 084*, 087*, 09 and 118 numbers were reclassified into 80 new Service Charge bands with specific price points for each band. Ofcom made provision in 2015 that a further 20 Service Charge price points would be added in July 2016 if there was an industry requirement. Driven by the PRS and 118 markets, it was decided that a further 20 new Service Charge price points were required. The pricing for the 20 new Service Charge price points has now been determined and has been introduced from the 1st July 2016.

Click here for a full list of Service Charges from 01/07/2016.

This change affects both outbound and inbound calls to 084*, 087*, 09* and 118 numbers. For outbound calls Daisy will not be making any changes to your Access Charge however, the Service Charge part of the call may change (Access Charge + Service Charge) but should always be advertised by the number’s operator. Daisy will not proactively change the Service Charge on our number however, we cannot guarantee other Range Holders will do the same where numbers have been ported in. In the instance where a Service Charge on an inbound number is affected we will contact you directly to advise.

Click here to check a service charge on a number

Changes to O2 mobile pricing from 1 June 2016

Some important changes to the pricing of O2 mobile sharer accounts are coming into effect from and including 1 June 2016.

Changes to O2 EU roaming charges from 30th April 2016

With effect from 30th April, the following EU rates will apply across all O2 tariffs:

Event type Rate in pence (ex. VAT) Units Minimum chargeable period
Roamed outgoing call – Within EU or back to UK (Roamed MO) 13.8 per minute 30 seconds
Roamed inbound call (Roamed MT) 3.6 per minute N/A
Roamed Data 13.8 per 1MB 1MB
Roamed SMS 3.6 per SMS N/A
Roamed MMS 13.8 per MMS N/A

O2 SMS subscribed services and daily roaming options are not supported – In addition to the above amendments, please note that Daisy is unable to support any of the network SMS opt-in bundles or roaming services, such as O2 Travel or similar. Roaming bundles and bolt-ons are also no longer available, meaning the rates listed above are standard roaming rates with Daisy on O2.

For details on which EU countries qualify for the above rates click here.

For more information on out of bundle rates on O2 with Daisy click here.