Unified Communications As-A-Service (UCAAS) [Article]

PREPARING ENTERPRISES FOR THE HYBRID WORKING ERA

Effective communication and collaboration are the bedrock of any successful organisation. And even before the pandemic, organisations were shifting en masse to cloud-based solutions that made working together far easier. Experts predict that by 2030, more than 75% of companies will use UCaaS for their calling, meeting, and messaging needs.*

This move to UCaaS will help organisations to improve staff productivity, collaboration and customer engagement while slashing costs and minimising business risk.

That’s why Daisy partners with RingCentral – a leader within the UCaaS Gartner® Magic Quadrant™, with global capabilities across more than 45 countries. It’s about making our joint customers ready for the hybrid working era.

Traditional PBX systems are an increasingly poor fit for the modern enterprise. Many are reaching end-of-life, where like-for-like replacements would require significant upfront hardware investment and ongoing maintenance. These costs can soon escalate over multiple sites. Organisations wanting more advanced PBX systems may find they’re paying extra even for basic features like voicemail or integration into UC.

Beyond costs, traditional on-premises PBXs present a roadblock to growth. Systems can’t scale easily, and incompatibility between phones and PBX hardware can add extra IT management headaches. These systems are fundamentally a patchwork of often siloed business communications tools from different vendors, which lack interconnectivity and add to billing complexity.

By contrast, cloud-based UCaaS integrates phone, video, meetings, and messaging into a reliable, scalable and easy-to-use solution. There are no servers, PBX hardware, upgrades and back-end management for IT teams to manage, meaning they can focus on higher-value tasks for the business. Ongoing upgrades and back-end management are the UCaaS provider’s job. Organisations only pay for the services and licenses they need, and platforms can theoretically be accessed by any employee anywhere in the world, as long as they have internet connectivity. Cloud-based off-site backup, redundancy and disaster recovery also enhances business continuity. Furthermore, integration with third-party applications is much easier via simple APIs, allowing organisations to become more agile even as they grow.