Efficient management and troubleshooting are vital to ensure the reliability of your IT, and its responsiveness to user needs.
Outsourcing this function can be an ideal option for many healthcare providers, helping them save costs and relieve a significant burden on their in-house IT team.
HOW CAN WE HELP?
End User Service Desks
We are already working to provide thousands of NHS users with end user service desk support offering first-time resolution service (fix), first line analysis and facilitators, and service level agreement monitoring.
Our team can provide an expert, highly-efficient single point of contact for your people’s IT needs. Your service desk can be tailored to your organisational requirements and service levels and can operate on a shared, dedicated or hybrid model.
- 24/7 availability
- First-time resolution
- Operates according to ITIL best practice
- SLA monitoring