BT Wholesale | Number Portability HD210882 – Service Alert Update

24th March 2020

Further to our communication yesterday, we have been informed this morning that the Openreach Number Portability helpdesk has been closed.  This means that it will not be possible to initiate any number ports, or get updates on the majority of your orders.   We are working directly with Openreach, Other Licensed Operators (OLO) and the Office of the Telecommunications Adjudicator (OTA) to find a way forward.

An important notice – with immediate effect we have taken a decision to streamline our contact channels, from 24/03/2020 our primary method of contact will be via e-chat and we will temporarily removing the voice call ability. The team are available from Monday to Friday 0800 to 1700. Chat can be accessed via the following URL :

We recognise that these changes may make contacting us more inconvenient and we’re sorry about that.   We feel that these are the right measures to ensure we’re maintaining the best service possible during this unprecedented period and we thank you for your understanding and cooperation at this time.

We’ll continue to monitor the situation and our performance closely.  We will provide further updates over the coming days as the situation develops and inform you of additional steps we need to take.

We’re sorry for any impact this may have had on you and your customers.

Thank you once again for your ongoing support.

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