- Provision and management of IT service desk
- End user device support
- Network support
- Asset disposal and application maintenance
- IT infrastructure support (for example, server and storage hardware)
This agreement will run for 4 years with no options to extend and will offer contracts for up to 7 years (lot dependent).
Lot 2 – Transition and Transformation
Lot 3 – Operational Services
-Lot 3a End User Services
-Lot 3b Operational Management
-Lot 3c Technical Management
-Lot 3d Application and Data Management
Lot 4 – Major Services Transformation Programmes
Lot 5 – Service Integration and management
Benefits of RM6100
- Offers great value to the public sector through leveraging natural competition
- Reduced timescales (no further OJEU process needed)
- The OJEU value is £2 billion
- Pre-defined terms and conditions (using call-off terms tailored to service needs and easy to use call-off contract)
- Extended choice of services compared to earlier agreements
- Caters for all of your service needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing
- Designed and developed using an extensive discovery process with many of our customers, suppliers and partners
- Over 200 quality tested suppliers of which over 50% are SMEs
Daisy services are available on all each these lots.