Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to the meet growing demand from enterprise customers moving to public cloud, driven by the Covid-19 pandemic.
Cirrus’ award-winning cloud contact centre solutions will sit across Daisy’s ‘Online Unified Communications’ and ‘Direct 2 for Microsoft Teams’ suite of services.
Jason Roos, Chief Executive Officer at Cirrus, commented: “We are delighted to be partnering with Daisy at what is a crucial stage for enterprise customers. The gradual move to the cloud we have been seeing in recent years is being accelerated by the Coronavirus pandemic, meaning more and more businesses require remote, agile services that can quickly and efficiently accommodate home working and hybrid working environments. As a result, the contact centre industry is experiencing unprecedented pressures and change. Our joint solutions will address this challenge head on.”
Lee Hunwick, Head of Unified Communications at Daisy Corporate Services commented: “Customer requirements have clearly changed over the course of the last year. We recognise the need to offer a robust public cloud Contact Centre as a Service solution and Cirrus ticks all the boxes in that regard.”
“The Cirrus team are very professional in their approach and offer a multitude of requirements for us. This isn’t just about a voice contact centre service, it’s about web chat, social media, PCI compliance and all the other elements that make up a modern omnichannel service. We are confident of a hugely successful partnership.”
Last month Cirrus secured a significant funding boost led by the British Growth Fund (BGF) and NatWest’s Growth Capital Fund to fuel product innovation and to bolster channel partnerships.
Lee Hunwick added: “Traditional telephony services can be restricted in their ability to deliver homeworking services, which is why more and more of these ‘as-a-service’ products are being adopted. We are getting asked by our customers to deliver public cloud offerings such as Gamma Horizon or Microsoft Teams, but these obviously have their limitations in terms of what they can deliver. We need to be able to link the front and the back office to deliver a seamless customer experience and provide customers with channel choice. Cirrus offers an integrated unified communications and contact centre solution that delivers this slick experience.”