Do you have a skills shortage? Need help with project management? Do you have seasonal demand? Need help with paternity/sick cover? Do you require a fully outsourced service? Need to fill a temporary gap?
At Daisy, we like to help customers bridge technology gaps and remove risks by providing experienced people – either on a syndicated ad-hoc basis or as a dedicated resource for a fixed time. Our Technical Skills services offer flexibility and are ideal for organisations who want to manage their own environment but still have access to skilled technical resources when required.
Daisy’s Technical Skills services comprises two separate services:
Remote Technical Support and Advice
Remote Technical Support and Advice offers you the ability to contact us when you require specialist knowledge or advice linked to an SLA on a monthly basis.
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Rapid IT Workforce
Rapid IT Workforce delivers professional services when you have a gap in your resources, need support during busy periods, or have a specific project to deliver where you have a skills shortage.
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Remote Technical Support and Advice
Designed for customers who use their own in-house resources for day-to-day service administration and configuration tasks, yet require access to expert technical support, we can offer expertise across our Cloud & Desktop, LAN & WiFi and Unified Communications solutions whenever required.
This level of technical assistance is a core element of our Technical Skills services. It is suited to in-house operational teams with day-to-day management responsibility for platforms but who do not have a deep knowledge of all the supporting technologies. Daisy provides access to specialist knowledge or advice to either assist with planning a change or to help restore service if an element is not functioning as expected.
As part of this service offering, we work with vendors such as Microsoft, Cisco and Mitel to ensure that technical language is understood and communicated.
Key benefits
Expertise – access to experienced and accredited engineers
Responsiveness – a guaranteed response backed by defined SLAs
Flexibility – ability to procure regular assistance as we can provide support no matter how many hours they need
We will provide remote technical advice and assistance on an hourly basis, including:
- Service performance issues
- Configuration issues
- Integration with other elements of the customer’s environment
Rapid IT Workforce
Through our Rapid IT Workforce service, we deliver professional services when customers either have a gap in their own IT resources or need support during particularly busy periods. This can mean covering annual leave or long-term sick leave, bridging a gap while recruiting for a new starter or providing a niche skill not currently covered by in-house personnel.
Key benefits
Expertise – access to an engineering expert remotely and in the field, with associated industry-led accreditations
Responsiveness – ability to respond very quickly so that engineering support can attend to the site within 24 hours UK-wide
Diverse portfolio – available engineering resources range from a service desk analyst up to specialist technical, security-cleared resources
Technologies covered:
- Networks and security
- Voice and data
- Cloud computing
- Messaging and collaboration
- Database
- ERP/CRM
- App development and testing
- Servers and storage
- Systems management
- End-user compute/desktop
Ask the expert
- Businesses are very likely to experience a skills shortage in the next 12 months
- Using third-party services removes the risk of failing projects or services and pressured recruitment decisions
- There are various options to specifically address your business requirements
