What is RingCX?
In uncertain macroeconomic conditions, businesses must balance cost savings with providing excellent customer service. This requires investing in tools, communication channels, and technology to meet rising customer expectations – customers expect quick, accurate answers from knowledgeable agents through their preferred channels on the first try.
Make customer experience your competitive advantage with RingCentral RingCX. This next-generation solution combines cutting-edge RingSense™ AI technology, an omnichannel contact centre, and RingCentral EX unified communications to deliver personalised customer journeys across various touchpoints. Give your agents and customers the best experience of your business by transforming your contact centre into a customer experience hub with all the data you need in a centralised place.
What do I get with RingCX?
RingCX enables seamless customer experiences across digital, voice, and self-service channels with video escalation. It offers effortless agent interactions through a connected AI-assisted interface and quick access to experts for faster issue resolution. For supervisors, it provides nimble operations with AI-generated call transcripts, real-time dashboards, unified agent monitoring, and an intuitive admin portal for rapid
changes — ensuring happier customers and agents.
Why choose RingCentral CX?
AI-first
RingSense AI is at the core of RingCX – intuitively generating insights, automation, and assistance across the entire customer experience.
Rich omnichannel
Meet your customers where they are, across voice calls and 20+ digital channels – all included in one license from a single pane of glass.
Easy-to-deploy
Administer from a single interface, with pre-packaged deployment options. 99.999% uptime keeps your agents connected, from anywhere.
Simple to use
Unified with RingEX app and other key CRM integrations, create effortless workflows. Also comes with omnichannel reporting.
A WEALTH OF BENEFITS TO YOUR ORGANISATION
- Time savings and focus on higher-value tasks.
- Increased efficiency and productivity.
- Better job satisfaction and retention.
- Reduced training time and improved collaboration.
- Quicker, more efficient service with less repetition.
- Enhanced communication efficiency and customer reach.
- Optimised staffing and shorter wait times.
- Higher resolution rates, boosting efficiency and satisfaction.
- Reliable, secure systems that minimise downtime and protect data.
DIAMOND PARTNER STATUS AND CERTIFIED DELIVERY PARTNER ACCREDITATION
RingEX + RingCX: why they’re better together
RingEX is a unified communications platform that, when combined with RingCX, offers a seamless, integrated agent view for handling calls and internal communication across the entire organisation. By leveraging cloud-based solutions to unify communication systems, businesses can boost employee productivity and enhance customer satisfaction. This integration creates a more cohesive, customer-centric organisation. Discover more about RingEX