Our Customer Design Authority (CDA) function is ready to ensure that your IT services align seamlessly with your long-term business and transformation goals. Acting as a trusted advisor and an extension of your team, the CDA helps you to make informed business and technical decisions, giving you confidence that your transformation programmes stay on track, and that your proposed solution aligns with your strategic vision.
Benefits of our CDA function
We understand that stakeholders within an organisation may have different requirements, as they may have a specific focus or remit, and we help all stakeholders achieve a common vision so that the recommended solution delivers exactly what the business requires
Gain an understanding of upcoming IT demands on your business and plan for new devices once they reach their end-of-life
Identify and mitigate risks early on, as a result of continuous involvement throughout your projects
Extend your team with the insight of an expert CDA who can provide guidance every step of the way
The CDA guides technical decision making, maintains design principles, and ensures consistency across solution areas. Without this key resource there is a risk of disparate decision making, additional cost and conflicting strategies between business units and technologies.
What does CDA deliver?
The CDA role is responsible for ensuring your requirements and business goals are met by:
- Understanding your business and how its IT requirements can best be met
- Applying insights on the commercial aspects of technology and service changes
- Ensuring any proposed solution adds value and is relevant to overall requirements and business plans
- Delivering information around industry trends
- Helping to create growth plans and deliver technology roadmaps for your business
- Make recommendations following business change
Three support levels to suit your organisations requirements
We offer Standard, Advanced and Premium packages to suit your organisation’s needs and can also create bespoke agreements for more complex environments.
To find out more please call us on 0344 863 3000 or email us.
Why trust our CDA for your business?
We provide CDA services on an ongoing basis to enhance our customers’ internal IT strategies and help meet their business objectives strategically and tactically. Our CDAs work closely with internal IT teams to understand design and provide a holistic view, providing tailored recommendations for a robust, reliable IT environment and long-term planning.
All of our CDAs are highly experienced in the industry and hold accreditations including:
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Fundamentals
- Fortinet FCA Operator
- Fortinet Cybersecurity
- CCNA
- CCNP Security
- CCNP Enterprise (CCNP-Enterprise)
- Cisco Meraki (ECMS1 / ECMS2)
Customers our CDAs have helped recently:
A Local Government Organisation
We partnered with a local government customer to support their unified communications (UC) and digital strategy, starting with a thorough technical consultancy and discovery session. Our deep dive into their operations led to a comprehensive roadmap, highlighting the pros and cons of solutions tailored for both contact centre and back-office users. The document included commercial details and a five-year ROI analysis, giving the customer the confidence to present clear recommendations and set actionable budgets to the executive board. As our partnership grows, we provide ongoing strategic guidance to ensure the selection of the most cost-effective solutions that align with their budgetary goals and long-term vision, helping shape a smarter, more connected future for public services.
A Travel Company
In an insightful discovery session with key figures at a leading travel company’s contact centre, we uncovered crucial insights into their responsibilities, challenges, and needs, shaping a tailored cloud-based Contact Centre as a Service (CCaaS) solution. This game-changing solution eliminates the hefty costs associated with maintaining on-premises hardware and delivers a robust global platform. By seamlessly integrating digital communication channels with traditional voice support, it elevates the experiences of both agents and callers, transforming every interaction into a smooth and engaging journey.
A Logistics Company
Our logistics customer, with a vast WAN/LAN and WiFi estate, engaged us to coordinate with their Lead Architect to create both current and future roadmap documentation. Through a series of vendor workshops, we identified the best-fit solution to modernise their infrastructure. The legacy LAN and WiFi systems are being upgraded, leveraging Cisco DNA Centre for elevated visibility and detailed reporting. Cisco 9200 and 9300 switches now deliver SD-Access-ready LAN switching, while Cisco 9800 Wireless Controllers and Wi-Fi 6E capable access points ensure a resilient, high-capacity wireless network built for long-term performance and scalability.
