Not all heroes wear capes.
Our Customer Design Authority (CDA) team members are trusted advisors for some of our top customers, including big brands and high-street names. Their value is their deep knowledge and breadth of technology and industry expertise, making them the ideal experts to make recommendations to support your long-term business strategy.
In the modern world of business and technology, the Customer Design Authority stands as a sentinel of quality and collaboration for organisations who are looking to transform with solutions that are designed and implemented to align with your business’s strategic goals.
Solution design, change management and governance are key responsibilities of a CDA. They offer thought leadership and support solutions being developed, as well as maintaining integrity of the design as a project evolves. They also provide governance throughout the project lifecycle and ensure implementation of any new solution is fit for purpose and ready for go-live.
Find out more about the team behind our CDA service below.
Terry Hermitage, CDA Team Leader
About Terry
Terry is a highly skilled network and security architect with over 25 years of experience working with enterprise customers for managed service providers. As an experienced CDA, specialist he is well-respected for his technical leadership and innovation. As team leader, Terry allocates new accounts to his CDA team, allocates resources to other customer requirements as necessary and completes monthly management reporting for accountability and control. Terry owns the technical roadmap with each customer’s CTO and technical teams to ensure it is up-to-date and relevant to customer requirements, including capacity management and product lifecycle reporting. Terry’s superpower is understanding each customer’s business and getting under the bonnet to fully evaluate how and where the most appropriate technical solutions will deliver optimum value.
Show more...Steve Arnold, Unified Communications CDA
About Steve
With over 35 years of experience in the telecoms Industry, Steve began his journey straight out of school through a telecoms apprenticeship with Telephone Rentals, which was later acquired by Mercury Communications and the Cable & Wireless Group. Over the years, he has worked with a diverse range of customers and vendor platforms, witnessing firsthand the incredible transformation of technology in the industry. For the past 28 years, his expertise has been primarily centred on the Mitel portfolio, though more recently, Steve have expanded his focus to UCaaS and CCaaS platforms, including RingCentral and Microsoft Teams.
Show more...Paul Johnson, Cloud and Compute CDA
About Paul
With 35 years of experience in the IT industry, Paul brings a wealth of expertise in designing, implementing, and managing sophisticated IT infrastructures. His strategic approach to infrastructure design ensures businesses can leverage the latest technologies to meet current and future demands. As a consultant, Paul has guided numerous organisations through IT transformations, providing insights and solutions that are customised to their unique needs. He excels in stakeholder management, balancing the needs of technical teams and business leaders to foster collaboration and achieve common goals.
Show more...Stuart Jones, Unified Communications CDA
About Stuart
With over 25 years of experience in the Telecoms Industry, Stuart began his career in the industry as a telecoms trainee with Bailey Telecom; then moving to ATC, which was later acquired by Daisy. Over the years, he has worked with various customer sectors and vendor platforms. For the last 25 years, Stuart’s expertise has been primarily focused on the Mitel product portfolio. However, more recently, has expanded my focus to UCaaS and CCaaS solutions, including RingCentral, Microsoft Teams, plus exposure to Content Guru Storm (CCaaS) and supporting technologies.
Show more...Joe Green, Network CDA
About Joe
Joe has over 10 years of experience in designing, implementing, and managing complex network infrastructures, Joe specialises in advanced technologies such as Cisco SD-WAN, Wireless, Security, NAC, Meraki, Palo Alto, and Fortinet, delivering secure, high-performance solutions tailored to industries like retail, banking, government, healthcare, and manufacturing. Joe is passionate about aligning cutting-edge technologies with business goals, he focuses on delivering scalable, secure, and future-proof network designs. With a proven track record in managing projects from consultation and design to deployment, Joe delivers solutions that exceed expectations and drive long-term success.
Show more...Would you like to discover more?
If you’d like to find out more about our CDA services call us on 0344 863 3000 or email us.