Price Updates

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United Arab Emirates (UAE) the be removed from World Travel Select roaming service

United Arab Emirates (UAE) will no longer be an inclusive destination, covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination from 1 February 2018.

Despite this change, World Travel Select still offers fantastic value. For just £5 exc. VAT per day, regular travellers have access to their standard home bundles whilst visiting any of these countries:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.

In addition to WTS, Daisy offers a selection of money-saving mobile bundles available for use anywhere in the world, speak to us today for details.

Important information about your Additional or Special Phone Book Entries (SPBEs)

Important information about your Additional or Special Phone Book Entries (SPBEs)

Earlier this year BT Directory Enquires issued notice to us to increase the cost of its special phone book entries (SPBEs) these entries are additional or special directory entries only. Having reviewed these charges, Daisy will, from January 1st 2018 be increasing its prices for Additional Directory Entries and SPBE’s in line with market conditions.


Please Note: A Free of Charge Directory Listing is provided as part of our Line Rental, this change is for additional listings/ SPBEs only.


How will you be affected?

From January 1st 2018 the monthly price you pay for Additional Directory Entries will increase. A full breakdown of charges by entry type is outlined below, these include pricing for additional entries / SPBE’s for Single Lines, ISDN2 and ISDN30;

Directory Entry Ordinary - Local                                 £19.99

Directory Entry Bold - Local                                        £38.99

Directory Entry Super Bold – Local                            £75.99


Where can I find out about my directory listing?

Charges for your directory listing will be detailed in your most recent invoice.


What you need to do next?

If you’re happy with your additional or special directory listings you do not need to do anything. We will automatically update your charges effective from 1st January 2018.

If you no longer wish to keep your additional or special phone book entry, you can cancel it by calling our customer service team on 0333 320 2000. Please note charges will be valid until the end of the publication date for the phone book your entry is listed in.

Consumer VAT Changes – Mobile

There has been a recent change in legislation for consumers who subscribe to mobile services. These changes mean that VAT will be chargeable for all usage whilst roaming outside of the EU, in the destinations listed below, from the 1st November 17.

Europe Zone 2: Albania; Bosnia & Herzegovina; Channel Islands (inc. Guernsey, Jersey) & the Isle of Man; Faroe Islands, San Marino; Switzerland; Turkey

Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand

USA & Canada Zone: All American states plus Canada

Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; Guinea-Bissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe

Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan

It is worth noting that Daisy are a B2B provider and as such most of our end user customers and partners will not see any changes as this does not affect business customers. Should require any more detail please refer on the legislation you can view the document here…

Mobile Charges

Business customers with 10 handsets or less will be subject to a 10% increase on line rental charges from 1st November 2017
Customers with Daisy Fresh or hardware included in their tariff are exempt from this increase.

28th September 2017 Claire Makin
From 1st November Daisy’s out of bundle rates will be adjusted as listed below

Roaming Euro Zone 1 MMS – 50p
Roaming Euro Zone 2 MMS –50p
Roaming Asia Pacific MMS – 60p
Roaming USA/Canada MMS – 60p
Roaming RoW Zone 1 MMS – 75p
Roaming RoW Zone 2 MMS – £1
Video call – 50p
Video call international – 60p
Radio paging services – 50p
Daisy’s standard out of bundle data rate (UK and EU Zone 1) for both O2 and Vodafone is now 7p per MB.

Changes to Network Service Pricing from 1st November 2017

Daisy has recently reviewed its pricing, and in line with market conditions, as a result line rental will be increasing with effect from and including 1st November 2017. If you currently subscribe to any of the services shown in the table below, your monthly pricing will increase by the percentage shown from 1st November 2017.

Please note: the prices shown below are examples only. Your increase should be calculated by the product pricing plus the percentage shown.


Monthly Rental Price Increases


Product Example
Current Price
% Increase Example
New Price
£ Total Increase
Single Line £23.50 5.32% £24.75 £1.25
Multi-Line £23.50 5.32% £24.75 £1.25
ISDN2e £26.50 4.71% £27.75 £1.25
ISDN30 £26.00 4.80% £27.25 £1.25

Access Charge for calls to Non Geographic numbers

Our standard Access Charge for calls to Non Geographic numbers (from fixed lines and IP services) will increase from 8.5ppm (+ VAT) to 10.0ppm (+VAT)


Inbound Rental

From 1st November 2017 we will be introducing standard number rental for each Inbound Number unless already stated in your tariff or contract. A summary of the charges can be found below.

Basic 1:1 Routing - £1.95 (including Contact Point service)

Advanced Routing - £10 (including Contact Path service)

Contact Pro Service - £20

All prices quote are monthly recurring rentals charged in advance per number and are exclusive of VAT


Paper Invoice Charge

Charges for paper invoicing will be standardised to £4.95 per invoice.

Changes to Out-of-bundle Mobile Costs

From 1 October 2017, Daisy out-of-bundle mobile costs for UK data and MMS will be adjusted as highlighted below.

Current Price New Price
Standard UK data 5p per MB 7p per MB
Standard UK MMS 45.84p 50p

Daisy offers a wide range of bolt-ons that can help manage and reduce out-of-bundle costs. If you are concerned about how these changes might affect you, please contact your account manager or the Customer Loyalty team today on 03333 202 030 to discuss our latest, money-saving bolt-ons and tariffs.