Customer Experience One-to-One with Shameem Smillie, Mitel

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In this second video of the series, our special guest is Shameem Smillie, Director of Global Contact Centre Solutions at Mitel. In this customer experience (CX) one-to-one video, Lee Hunwick, Head of Unified Communications at Daisy Corporate Services, discusses hybrid working, returning to the office, employee experience, customer experience and contact centres.